We take pride in the feedback received by our homes from residents, families and professional bodies. Many of these comments are evidence of the high standards we strive to achieve on a daily basis throughout our homes, of the first class care we extend to each of our residents and their families and of the professional standards we maintain to not only meet, but exceed the standards of the Care Quality Commission. We have displayed some of the feedback we have received below for you to see, which we hope will give you some insight into not only our standards of care but also the values which are important to us.
Best home I’ve lived in
"This is the best home I've ever lived in".
Thank the staff for their care towards my sister
I just want to say thank you to all the staff for their care towards my sister, especially now in the twilight of her years".
What more can I say!
"What more can I say! Maylands is the most caring, loving, warm place I have seen in a long time. The staff are very, very caring and friendly. It's tops as far as I'm concerned".
The staff are really kind
"I like living here at Newlands, I have lots of friends and all the staff are really kind to me".
A good quality of care
"People experience a very good quality of care here and the staff at the home have built up good relationships with health and social care authorities".
The care and support is excellent
"The care and support people receive here is excellent. The home is very approachable in meeting people's health needs and gaining assessments where necessary".
A good rapport
"The staff have achieved a good rapport with my sister - something she has not had in previous homes and I am forever grateful".
A patient centered approach
"Maylands offer a wonderful holistic and patient centered approach to the care of the residents in this home."
Maximising my daughter’s potential
"Everything about Newlands ensures my daughter can maximize her potential".
A special atmosphere
"Maylands has a special atmosphere of warmth and love. The care that is given to the residents, and the care that the residents show to each other makes the community feel like a family".